Refund policy
We strive to provide high-quality products and a smooth shopping experience for every customer. Please carefully review the information below regarding returns, exchanges, refunds, and product-related concerns.
By placing an order through our website, you agree to the terms outlined in this policy.
General Information
We do not offer long-term guarantees unless explicitly stated on a product page. Damage caused by improper use, incorrect washing, mishandling, accidental damage, or normal wear and tear is not covered under this policy. For the best fit, we recommend ordering one size larger, as slight shrinkage may occur after washing depending on the fabric and care method used. Please review our Washing Instructions before cleaning or using any product.
We reserve the right to update, modify, or change this policy at any time without prior notice. Customers are encouraged to review this page regularly before placing an order.
Sale Items
Items purchased during promotional periods, discounts, or sale events are final sale and are not eligible for return, refund, or exchange. We do not offer refunds on sale items under any circumstances. Please ensure all details are reviewed carefully before completing your purchase. In the rare case of a verified manufacturing defect or an error on our part, we will review the situation and provide an appropriate resolution at our discretion.
Order Modifications & Cancellation Requests
If your order has not yet been processed or shipped by our manufacturer or fulfillment partner, you may request a modification, cancellation, exchange, or return. Orders may enter production or shipment at any time, changes cannot be guaranteed once the order has been placed. To request any modification, please contact us immediately by email and include your order number and request details. If your request cannot be accommodated, you may still be eligible for a return or exchange in accordance with our return policy.
Standard Returns
Returns are accepted within 14 days of receiving your order. To qualify for a return, items must be unworn, unused, unwashed, and in their original condition with all original tags and packaging included. Customers are responsible for all return shipping costs, customs duties, taxes, carrier fees, and any other related return expenses. We are not responsible for items that are lost or damaged during the return shipping process. We strongly recommend using a trackable shipping service and purchasing shipping insurance.
Once the returned item is received and inspected by our warehouse or fulfillment team, the refund will be reviewed and processed accordingly. Applicable restocking fees (25%), transaction costs, taxes, or shipping deductions may be subtracted from the final refund amount. Refund processing times may vary depending on your payment provider or financial institution used for the original payment. Original shipping and handling charges are non-refundable. Once your return has been received and approved, you will receive a confirmation email regarding your refund status.
If a product is returned in a condition that is not original, including signs of wear, use, damage, or missing components, a partial refund may be issued based on the item’s condition and value upon inspection. Refund amounts will be determined at our discretion depending on the state of the returned product. Please note that our bags include a closure mechanism system that may not return to its original position once opened. This allows us to verify that the product has been opened or used and does not in itself indicate a defect or quality issue.
>> Canada — A closer return address may be provided upon request, however, customers must use the specific shipping carrier requested by our team.
>> International Orders — Returns must be sent to the original manufacturer or fulfillment address indicated on the shipping label unless otherwise instructed.
Exchanges
Exchanges may be accepted depending on product availability and the condition of the returned item. Customers requesting an exchange must contact us before sending any item back. Unauthorized returns may be refused. If the requested replacement item is unavailable, store credit or an alternative solution may be offered at our discretion. To process an exchange, customers must follow the full standard return process for the original item and place a new order through our website for the desired item. Please note that standard return fees, shipping costs, and any applicable deductions still apply.
Damaged Orders
If your package arrives visibly damaged, do not open, alter, or tamper with the package before contacting us. Customers must take clear photos and videos of the unopened package, including the shipping label and visible damage, and contact us immediately after delivery within 24 hours. After reviewing the evidence with our shipping partners and investigation team, we will provide further instructions, including any required return forms or shipping procedures. Additional documentation or information may be requested during the investigation process. Please refer to Shipping Policy for full steps.
Manufacturing & Third-Party Product Information
We collaborate with multiple manufacturers, suppliers, and international fulfillment partners. Certain products may appear on other platforms, marketplaces, or websites under different names due to supplier partnerships, resale activity, or external dropshipping agreements. We only guarantee the authenticity, service, support, and product quality of items purchased directly through our official website or verified partners. Products purchased through unauthorized sellers, third-party platforms, resellers, or unverified websites are not covered under our return, exchange, support, or authenticity policies. Customers must contact the original seller directly for assistance regarding those purchases.
Gift Cards & Promotional Codes
Orders purchased partially or fully using gift cards, promotional credits, redeemable balances, or discount codes may not qualify for cash refunds and are non-refundable. Depending on the situation, approved returns involving gift cards or promotional balances may be refunded as store credit.
>> https://www.shopify.com/legal/gift-cards
Customer Responsibility
Customers are responsible for reviewing all product descriptions, size charts, material details, and care instructions before completing a purchase. We are not responsible for issues resulting from incorrect sizing choices, improper washing methods, misuse, neglect, unauthorized modifications, normal wear and tear, or natural color fading over time. Customers must follow all product care instructions to maintain product quality and longevity. Improper care or misuse is not covered by our return or exchange policy.
Counterfeit & Unauthorized Sellers
We are aware that imitation products and unauthorized sellers may exist online. To ensure authenticity and customer protection, purchases should only be made through our official website or approved partners. If an order was placed through another platform, unofficial website, social media seller, or marketplace without a valid order number from our system, we may be unable to verify authenticity, provide support, or offer returns and exchanges. Customers unsure about a seller or website claiming affiliation with our brand are encouraged to contact us for verification before making a purchase.
Contact & Return Instructions
Do not send any item back without first contacting us. For all return, exchange, damaged package, or order-related requests, please contact our support team directly by email. Once your request has been reviewed, we will provide the appropriate return instructions, shipping details, authorization information, and any additional steps required for your case.
Returns that do not follow these instructions will be refused and no refund will be issued.