Shipping policy
We aim to provide a reliable international shipping experience and high-quality service for all customers. Please carefully review the information below regarding order processing, shipping, customs, and delivery procedures.
Free international shipping is offered on all items to help accommodate potential delivery delays.
Important Notes
If you are unable to enter your shipping address during checkout, please contact us with your order details so we can assist you. If you are unsure about sizing, we recommend ordering one size larger, as some items may slightly shrink after washing or exposure to humidity. For more details, please refer to our Customer Hub or Washing Instructions.
For any general inquiries, please follow the steps outlined below to ensure efficient assistance.
1 – Order Modifications After Shipment
Once an order has been processed, shipped, or handed over to our logistics partners, modifications are no longer possible. We may be able to review change requests only if the order has not yet entered processing or production. However, changes are not guaranteed due to the fast fulfillment process.
If you need assistance, please contact us immediately after placing your order. For more information, please refer to our Returns & Exchanges Policy, specifically the Order Modifications & Cancellation Requests section.
2 – Free International Shipping
We offer free international shipping on all orders. Processing times may vary depending on the product and manufacturer. Estimated delivery time is typically 2 to 4 weeks depending on your location. Delivery times may be extended during peak seasons such as holidays or high-demand periods.
Once your order has been shipped, you will receive a confirmation email with a tracking number. Please ignore any unsolicited messages requesting additional payments or claiming issues with your shipment. Always verify shipping updates through our official contact channels.
Orders are shipped under Delivered Duty Paid (DDP), meaning customs duties and taxes are prepaid by us, except in certain destinations where DDP is not supported due to carrier limitations, customs systems, or regional import processes. In these cases, shipments may be sent under Delivered Duty Unpaid (DDU). Customs duties, taxes, or import fees may be charged upon delivery in accordance with your country’s regulations and are the customer’s responsibility to pay. You will be notified by email if your order is shipped under DDU.
You may track your order at any time using the tracking number provided once your order is dispatched. For more information, please refer to the Customs & Import Duties section or Track Your Order.
3 – Shipping Carriers
We work with trusted international and local carriers depending on your destination, including USPS, FedEx, DHL, Canada Post and other regional delivery partners. A tracking number will be provided by email once your order has shipped.
4 – Customs & Import Duties
Please refer to our Customs & Import Duties section for full details. Customs authorities may inspect packages, cause delays, or apply import fees depending on local regulations, especially for DDU shipments. While we do our best to ensure smooth delivery, customs processing and related charges are outside of our control once the package enters your country.
Scam Warning: If you receive any suspicious messages regarding your package, do not respond or click any links. Always verify any communication through our official contact information listed on our website.
5 – Package Handling & Damaged Goods
Please open your package carefully and avoid using sharp objects that may damage the products.
If your package arrives in a damaged condition, do not open it further. Instead, please follow the steps outlined in our Returns & Exchanges Policy, specifically the Damaged Orders section, including taking clear photos and videos of the unopened package. Contact us immediately with the supporting evidence so we can assist you further. Keep the package in its original condition so our team can investigate and file a claim with the shipping carrier.
All shipments are tracked and monitored during fulfillment. In some cases, we may request additional information or ask that the item be returned for inspection. For more information, please refer to our Returns & Exchanges Policy.
Important Reminders
>> For product care instructions, please refer to our Washing Instructions.
>> For return, refund, or exchange requests, please review our Returns & Exchanges Policy.
>> For customs-related questions, please see the Customs & Import Duties section.
Thank you for shopping with us. We are committed to providing quality products and dependable service. If you have any concerns, please contact us directly through our official channels and avoid responding to any unverified or suspicious messages.